Sign up for paperless billing

Receiving your Council Tax or Business Rates bill by email is not only more efficient it also has a positive impact on the environment. It’s easy to do.

Find out more about paperless billing

National Institute of Revenues Rating and Valuation (IRRV) Awards

At the 2025 National Institute of Revenues Rating and Valuation (IRRV) Awards Anglia Revenues Partnership (ARP) was announced as the winner of the award for Excellence in Partnership Working (Service Delivery). This award is a testament to the excellent and efficient service ARP provides for its partners and customers.

Find out more about the awards

Pension Credit

Pension Credit is a means tested benefit which can be paid to pensioners by The Department for Work and Pensions. 

You need to be 66 and over to claim it. 

You can claim by phone; 0800 99 1234 (Mon-Fri 8am to 6pm) or you can claim online.

Find out more about Pension Credit

Customer Service Standards

View the customer service standards we have developed to help us to measure the service we provide to you.

View our customer service standards

What is Council Tax reduction?

Find out more about Council Tax reduction

Online Services

Access our online services where you can make payments, claims or report a change in circumstances

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Help us help you – Provide more than just a form reference

When contacting us about your Council Tax, Housing Benefit, or Business Rates, please include more than just your form reference number. To assist you quickly and accurately, we may also need details such as your full name, address or account number.

Thank you for helping us provide a better service.

Contact us