Privacy Statement

The Anglia Revenues Partnership (ARP) is committed to protecting and respecting your privacy. Under the Data Protection Act 1998 (the "Act") we have a legal duty to inform you about and protect any information we collect from you.

What Information Do We Collect From You?

We may collect and process the following data about you:

  • The personal data that you provide while using the ARP website and our services

  • Any information collected from you as part of our online registration/application process

  • If you contact us, we may keep a record of that correspondence

  • We may ask you to complete customer satisfaction surveys that we use for research purposes

Why Is Your Information Processed?

We use the information held about you in the following ways:

  • To process manual/electronically submitted Housing Benefit and Council Tax applications, appeals and other communications relating to services we provide and our statutory functions

  • To prevent and detect fraud and other crime

  • To notify you about changes to our services

  • To answer any of your questions

  • For advertising and marketing purposes

  • To carry out research / customer satisfaction surveys.

If we wish to use your personal data for a new purpose, other than which it was originally supplied, we are required by law to ask you first.

Disclosure of Your Information

In most circumstances we will not disclose your personal data unless you have provided us with explicit consent. We will ensure that your personal data will not be disclosed to other individuals, organisations and authorities unless required by law.

You agree that when you send us or provide us with personal information via email or via telephone, we will use the personal data to respond to your requests. You agree that we may forward your email or information to the host authority, council departments or partner agencies who are better able to answer your questions.